Soul Coughing. Customer Service. Sympatico

In the previous posts' comments Aleah asks

So you're suggesting we're all selfish, dancin' drivers? I kinda like the backseat...cushy. But that's why, as Rick says, "Aleah, you always have problems with your orders." I do. I don't command that attention, I guess.

We all do. Have problems, I mean. Prescription always comes with problems if it's not accompanied by a diploma and a license. Short of that, we need experience and the persuasive stories ths come from it. More mumbling...

Some of us are less direct about our expectation or ambitions. 2/3 of what we request is more about who we are, but not what we want from that particular interaction. That dooms our result. Each gesture is a manifestation of what we want and how we regard ourselves as much as it is a simple request. In many of these interactions, "quality" or "thinking" seems extraneous and that makes us crazy as the receivers from these non-thinking people.

Simple answer: we want to be be cool, snappy, useful and therefeore, valued in our communication. We create value by thinking for our clients.

Companies don't talk about the self-centered nature of customer service, therefore they don't understand the dynamics in play. Therefore they lose. They fear unwisely because they haven't taken the time to know their customers' worldview.

Context will set you free.