Seth: More or less of me?

"I called Motorola for some tech help last week.

The first tech person did everything she could to get me off the phone as fast as possible. 'You don't have a Moto phone, so we can't help you make it work with a Moto bluetooth headset. Call Nokia!' I persisted, to no avail. The only option seemed to be to return the headset to Amazon.

I called back. The second person spent exactly two minutes more on the phone with me and fixed the problem.

Which strategy is more profitable?"

Business is about distance. Less or more. Choose the latter and you're not in business, you're hiding and probably just hoarding excuses.

[blogger has been moody, this is posting late on 30thg @ 5:55pm]