Miller's Law

The proper response when someone says, "My toaster is talking to me!" is "What is your toaster saying?", followed by very careful and attentive listening.

Heh. That's from an excerpt of Language in Emergency Medicine, by Suzette Elgin. Worth a look to me because, when we think about it, being responsive to dynamic changes in business puts us all in an ER time- and decision-frame. Good info is in short supply, tensions may be high, noise levels extreme and granularity off the charts. Now go fix it/them/us!

Speaking of orientation-enhancing gut checks, how about that affinity/adaptability thing?



Via the British Medical Journal, Dec 2004 and mo bloggy places